Terms & Conditions
Last updated: 2026
1. Acceptance of Terms
By accessing or using ION SHOP (the "Service"), provided by KANIO as a B2B cloud software and communication technology provider, you agree to be bound by these Terms & Conditions.
2. The Service
ION SHOP provides cloud-based software and communication technology, including ION PLATFORM for agent management, cloud calling, outbound campaigns, voice automation, and usage-based telephony, and OMNITRIX for omnichannel engagement.
3. Account Access & Platform Subscription
Customers receive a dedicated workspace and user access. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
A platform/agent subscription grants access to the features included in your agreed plan. Access may be modified or suspended in accordance with these terms.
4. Usage Billing & Invoices
KANIO bills customers according to the agreed platform fees and actual telephony usage recorded during the billing period. Usage is calculated periodically and an invoice is generated at the end of the billing period.
5. Payment Obligations
Invoices are payable as set out on each invoice. Payment is completed with the customer through the agreed available payment method. Late or non-payment may result in suspension of service.
6. Suspension & Termination
We may suspend or terminate access for breach of these terms, non-payment, or activity that threatens the security or stability of the service, without prejudice to any other remedies available. You may terminate your subscription in accordance with your agreement.
7. Acceptable Use
You agree to use the Service in compliance with law, our Acceptable Use Policy, and applicable regulations relating to outbound communications, telemarketing, and data protection.
8. Limitation of Liability
To the maximum extent permitted by law, ION SHOP and KANIO shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Service.
9. Contact
For questions about these Terms, contact support@kanio.id.