Refund Policy

Last updated: 2026

1. Overview

ION SHOP provides cloud software and communication technology on a usage-based subscription model. Refunds, where applicable, are considered on a case-by-case basis.

2. Usage-Based Charges

Charges are based on agreed platform fees and actual telephony usage. Usage-based charges for services already consumed are generally not refundable.

3. Platform / Agent Access Fees

Platform or agent access fees that have been paid but not yet delivered may be eligible for a credit or refund, subject to review and the applicable agreement.

4. How to Request a Refund

To request a refund, contact us at billing@kanio.id with your account and invoice details. Each request is reviewed on its merits.

5. No Guarantee of Refund

Submission of a refund request does not guarantee a refund. Refund decisions are made in accordance with the applicable agreement and applicable law.

6. Contact

Billing inquiries: billing@kanio.id.