ION PLATFORM
Your Cloud Workspace for Business Calling
ION PLATFORM combines agent management, cloud calling, Click-to-Call, outbound campaigns, voice automation, monitoring, reporting, and telephony usage into one centralized platform.
Agent Platform
Manage agents from one centralized cloud workspace.
- Agent accounts
- Agent status
- Call controls
- Activity monitoring
- Performance reporting
- Call history
Cloud Calling
Reliable cloud-based telephony for your business operations.
- Business calling
- Call routing
- Call tracking
- Usage reporting
- Call quality
Click-to-Call
Turn customer data into actionable calls.
- One-click calling
- Application integration
- Call tracking
- Call history
- Agent assignment
Outbound Campaign
Run structured outbound calling campaigns.
- Campaign management
- Contact lists
- Agent assignment
- Call status
- Campaign progress
- Reporting
Voice Automation
Automate repetitive outbound communication with configurable voice workflows.
- Automated calling
- Scheduling
- Campaign control
- Usage monitoring
- Call reporting
Usage & Billing
Transparent, usage-based billing with monthly invoicing.
- Usage recording
- Agent licenses
- Telephony usage
- Monthly invoices
- Usage reports