Frequently Asked Questions
What is ION PLATFORM?
ION PLATFORM is a cloud-based communication platform for agent management, Click-to-Call, outbound campaigns, voice automation, monitoring, reporting, and telephony usage.
Who is ION PLATFORM for?
It is designed for businesses operating sales, telemarketing, customer service, collection, or other outbound communication workflows.
How does billing work?
Customers are billed according to agreed platform fees and actual usage during the billing period.
Do you support monthly invoicing?
Yes. Business customers can receive monthly invoices based on platform and usage charges.
Can we use our own agents?
Yes. Customers can create and manage agent accounts within their designated workspace.
Is ION PLATFORM cloud-based?
Yes. ION PLATFORM is operated in the cloud.
What is OMNITRIX?
OMNITRIX is KANIO’s omnichannel customer engagement platform for retail and mid-size companies.
Can I integrate ION PLATFORM with an existing application?
Integration options depend on requirements and the selected solution. Contact sales@kanio.id.